Privacy policy
Updated October 10, 2026
About this policy
Hilal’s Kitchen is responsible for the personal information described in this policy. This policy covers hilalskitchen.com and Hilal’s Kitchen iOS and Android apps that link to it. It explains the information we collect, its sources and purposes, who receives it, how it is protected and retained, and how to exercise your privacy choices. Contact our privacy team at info@hilalskitchen.com.
Information we collect
You provide your name, email address, phone number and sign-in information when creating or using an account; delivery address, items, quantities, pickup or delivery instructions and order notes when ordering; and messages, ratings and reviews when contacting us or leaving feedback. We receive payment confirmations and transaction references from payment providers, and keep order history, loyalty activity and marketing preferences. Our service also processes network information, including IP addresses used for security and abuse prevention. Essential cookies and local storage support sessions and preferences. Optional public-page analytics operates after analytics consent. Please avoid including unnecessary sensitive information in messages or order notes.
How we use your information
We use your information to process pickup, delivery and catering orders; maintain your account and order history; send order confirmations and service updates; respond to questions and feedback; operate our loyalty rewards program; maintain the security of our services; and improve our menu, website and app. When you accept optional analytics, aggregate usage information helps us understand how visitors use our public pages.
Marketing and service messages
We send marketing emails to subscribers, including existing customers already included in our customer email list. Existing subscriptions remain active unless you unsubscribe. You can opt out at any time using the unsubscribe link in a marketing email or by contacting info@hilalskitchen.com. Where marketing text messages are offered, we ask for your opt-in and provide opt-out instructions. Opting out of marketing does not stop essential service messages, such as order confirmations, payment updates or responses to your requests.
Payment processing
Stripe processes online card payments. We do not store your full payment-card number. We receive transaction information needed to confirm payment, manage orders, issue refunds and maintain accounting records. Stripe’s privacy policy explains how Stripe handles payment information. If you use another payment method offered by the kitchen, we keep the payment and order records needed to manage that transaction. Please do not send card numbers through contact forms, reviews or email.
Cookies and analytics
Essential cookies and browser storage support sign-in, your basket and preferences. Optional Google Analytics stays off until you accept analytics cookies. Our analytics setup excludes checkout, account and admin pages. You can decline analytics or change your choice using the Privacy settings control on our homepage or menu page. Declining optional analytics does not prevent you from placing an order. On a shared device, sign out when you have finished.
Data sharing and disclosure
We use Stripe for online card payments; Google Maps for address and route features; Google Analytics for optional, consent-based public-page analytics; hosting providers to operate our services; and email or other message-delivery providers for communications. When the AI assistant is used, OpenAI may process the question and relevant conversation content to generate a response. Information shared is limited to what is needed for the relevant service. Our policy is to require service providers handling personal information on our behalf to protect it consistently with this policy and applicable privacy requirements, and to use it only for the agreed service. Provider privacy notices also explain their processing responsibilities. We do not sell personal information. We may disclose information where legally required or necessary to address fraud, security incidents or legal claims.
How we protect information
Our website uses HTTPS to protect information in transit. Account passwords are stored as password hashes rather than readable passwords. Account and administration functions use authentication and access controls; security controls include request rate limits and audit records. Card processing is handled by Stripe rather than storing full payment-card numbers in our order system. No online service can guarantee absolute security. Contact us promptly if you suspect unauthorized use of your account.
AI assistant
The optional Ask Hilal’s Kitchen assistant uses the question you submit and relevant conversation context to answer questions about our services. AI processing may involve OpenAI. Do not enter payment-card numbers, passwords, identity documents or confidential medical information. You can contact the kitchen directly instead of using the assistant. Its responses may be inaccurate and should not be relied on for allergy or medical assurances.
Address, maps and device choices
Addresses you enter are used for delivery and may be processed by Google Maps to calculate routes and delivery distance. Entering a delivery address is distinct from granting access to your device’s location. You can review and revoke any device permissions granted to an installed app in your iOS or Android settings. Optional permissions and optional analytics choices are separate from the information needed to fulfill an order.
Account and associated data deletion
You may request deletion of your Hilal’s Kitchen account and associated personal information by contacting info@hilalskitchen.com from your registered email address, with the subject Account deletion. If you cannot access that address, contact us for ownership verification. Specify whether you want the entire account deleted or only particular information removed. Deleting an app from your device does not delete your account. We will explain any verification needed, the expected completion time, and any legally required records that must be retained. Deletion concerns the account and associated personal information, including profile and published review information, except records required for legitimate legal retention. A temporary suspension or removal from a customer list is not the same as account deletion.
Reviews and feedback
Customer reviews selected for publication may display your name, rating, review text, verified-purchase status and our response on the website. Do not include private contact details or payment information in a public review. Contact us if you want to discuss or request removal of information in a published review.
Data retention
We retain account information while needed to provide the account and related services. Order, invoice, payment and refund records are retained as needed for tax, accounting, fraud prevention, disputes and legal obligations. Support and security information is retained for the purpose for which it was collected. Retention depends on the record, applicable law and any unresolved transaction or claim. When those purposes end, information should be deleted or made non-identifying. Limited suppression information may be retained to honor an unsubscribe request. Account deletion does not erase financial records that we are legally required to keep; those records remain restricted to their retained purpose.
Your rights and choices
You can review and update available details in My Account. You may request access to or a copy of your information, correction, account deletion and deletion of associated personal information, subject to applicable law. Contact info@hilalskitchen.com for privacy requests. We may verify ownership using information associated with your account; do not send your password or full card number. You can withdraw optional analytics consent through Privacy settings and stop marketing emails through their unsubscribe link or by contacting us. Withdrawing optional consent does not prevent ordinary ordering and does not undo processing already carried out. Additional rights, including objection or restriction, may apply depending on where you live.
Children’s privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us with personal information, contact us so we can investigate and delete that information as appropriate.
Changes to this policy
We may update this policy as our services or practices change. We will update the date shown on this page when we make changes and provide additional notice or request consent when required. Please review the current policy periodically.
Contact us
For questions about this policy or your personal information, email info@hilalskitchen.com or call (702) 801-2357. Hilal’s Kitchen is based in Cumming, Georgia and serves the Atlanta metro area.
Stripe privacy policy · Google privacy policy · OpenAI privacy policy
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